Shipping policy

We strive to provide you with the best product possible. In doing so many items are made to order beginning the process when the order is submitted.  Please allow up to 14 days for delivery.

Once a shipment has left our manufacturing centers, our carriers assume responsibility of the shipment and therefore Onomaly cannot guarantee delivery times, only estimated.

 

Shipping Costs:

Shipping Costs are calculated at check out.

If you decide to return an item for any reason other than a mistake on our part, you will be responsible for the shipping costs associated with returning the item. This includes both the cost of shipping the item to you and the cost of returning the item to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe and timely arrival of your return.

Please note that we reserve the right to deny a return or refund if the item has been damaged, worn, or altered in any way. We also reserve the right to charge a restocking fee for items that are returned without all of their original tags or packaging.

We reserve the right to refuse a return and refund for any items that are damaged, worn, or altered in any way. If we receive a returned item that cannot be resold, we will notify you and offer to return the item to you at your expense. If you choose not to have the item returned, we will dispose of it responsibly.

Examples of items that cannot be resold include:

• Items with stains, tears, or rips

• Items with a strong odor (e.g., smoke, perfume)

• Items with missing tags or packaging