RETURNS & REFUNDS
Refund eligibility
Refunds are available only for items that arrive damaged, defective, or incorrect. We do not accept returns or issue refunds for changes of mind, sizing preferences, or other non-defective items, except where required by applicable law.
14-day reporting window
Please report damaged, defective, or incorrect items within 14 days of delivery so we can review your request. This reporting window does not limit any rights you may have under applicable law.
How to request help
Use the contact or reply-to information in your order confirmation. Include your order number, a description of the issue, and clear photos of the item and packaging where relevant. Do not mail an item back without receiving return instructions.
Refund timing and shipping
Once your request has been reviewed and a refund is approved, the refund will be issued to the original payment method. The time it takes to appear depends on your payment processor and bank. If a return is needed, Onomaly will provide return instructions and explain any shipping arrangements before you send the item.